Customer Issue

When viewing the Comments Overview report in Insights, there is a discrepancy between the number of Total Comments viewed at top of the report and the number of comments shown in the table Latest Comments.

Environment

• Studio | Insights – Comments Overview report

Issue Details

It is expected the number of total comments in the top part of the report will reflect the number of comments in the list of Latest Comments although there is currently a discrepancy between these two numbers where there are more comments in the list of Latest Comments list.

Resolution

The number of comments in Latest Comments reflects the accurate number of total comments.

This resolution outlines our best-known workaround or resolution to this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: ME-3045)