Customer Issue

Snapshot Audiences are not created after the Bulk Import has reached 100% progress or when generated from affected audiences.

Environment

• Studio | People – Users, Audiences, and Imports

Issue Details

Bulk user upload jobs should be uploaded successfully. Instead, when a bulk user upload job is running, it becomes stuck in the "Processing" state after 100% of records have been processed.

Resolution

Please reattempt the user import. If it fails to complete a second time, submit a ticket to Support including the filename of the import.

Check the current status of this issue on the Known Issues Tracker. (Issue ID: MAGIC-6007)