Fonts used throughout the member experience are being served from fonts.googleapis.com which is blocked on some networks for users in China. This can cause content to be loaded slowly, or not at all, for users based in China as their browsers are unable to resolve the URLs to these fonts.
- Member Experience - mobile and web experience (all devices and browsers)
We currently serve some fonts from Google (e.g, Inter font). In China regions, access to some Google services are restricted, therefore users are unable to access these resources. When the user loads content that contains these fonts, their web browser is unable to resolve the URLs and causes the requests to eventually time out.
This issue has now been resolved by Product Engineers, and moved to Complete on the Known Issues Tracker. (Issue ID: CSUP-83, formerly EE-16575)