Customer Issue

When a Topic name is changed, members of the "Subscribed to: Topic Name" Audience disappear. Only those that joined after the name change are included.

Environment

• Studio | People | Audiences
• Classic Studio | Manage | Groups

Issue Details

There is a very long delay after changing the name of a Topic for previous subscribers to appear in the renamed "Subscribed to: Topic Name" Audience. A delay of over two days has been observed.

This can have an impact on Topic Managers, who may rely on this Audience for communications sent to their Topic.

Resolution

A custom Audience can be created using the advanced query builder:

status:not_blocked AND (topics.name:"Old Name" OR topics.name:"New Name")

The renamed Audience will eventually include all subscribers. A delay of over two days has been observed for previous subscribers to be moved to the Topic's renamed "Subscribed to: Topic Name" Audience.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: MAGIC-7596)