Customer Issue

When viewing a campaign in the [New Studio] Campaign Delivery Details the number of clicks from campaigns sent as an email, the number of clicks from links in the email is currently being underreported.

Environment

• Studio | Insights
• Classic Studio | Analyze
• Campaigns

Issue Details

Clicks indicate the number of users that clicked on the content in the email. Currently, not all clicks are being properly counted and as a result, the number of clicks is undercounted.

Resolution

This resolution outlines our best-known workaround or resolution to this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: ME-3202)