Users are receiving the following error when trying to reset their username account password on Android Mobile App:
The version of the mobile app is no longer supported. Please update to the latest version.
- Employee Experience - Android mobile app (noted in 4.3.3, but may affect additional versions)
It is expected that the Password Reset screen should appear after the user enters their username and User Verification details. However, once the correct details have been entered, the user receives an error.
As a workaround, the user can reset their password using their desktop browser.
This resolution outlines our best-known workaround or resolution to this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: EEM-690, formerly EE-15982)