Customer Issue

Users in created and invited status are not auto-following Topics that are targeted at them. This can mean that there is sometimes a delay when a new user registers before they are presented with targeted content.

Environment

• Studio | Configure | Content | Topics
• Classic Studio | Publish | Topics
• Employee Experience - Autofollowed Topics

Issue Details

When a user is added to a group that is targeted by an auto-followed Topic, they should join that Topic even if they have not yet logged in to finish registering their account. This enables a seamless targetted experience from the moment they register their account. Otherwise, there is a delay between a user's first log in and seeing targeted content in their feeds.

Resolution

Users will automatically join auto-follow channels as soon as they log in and complete registration.

Developers are working on applying this to created and invited users. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: MAGIC-6494)