Customer Issue

When viewing captions on a video within a Firstup iOS App, the captions will display and end a second or two early.

Environment

• Member Experience | iOS mobile app version 4

Issue Details

It is expected that a captions will display at the time they are specified within the captions file. Currently, the captions are displaying a second or two early.

Resolution

There is currently no known resolution or workaround for this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: EE-16742)