The time to load data in Analyze can range from 2 minutes for the performance of 1 post (timeframe: “last 30 days") to 10-20+ minutes for the performance of multiple posts within a timeframe longer than 30 days. Some widgets in reports fail to load altogether.
- Studio | Insights
- Classic Studio | Analyze
Most dashboards are loading properly after an extended wait, but certain sections are timing out when attempting to retrieve data. This issue seems to occur most frequently when running a custom report with a longer date range.
A temporary workaround would be to run the report in smaller timescales (6 months at a time), and each time, export the contents to Excel and combine them into one sheet.
Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-46, formerly MAGIC-2298)