Customer Issue

The time to load data in Analyze can range from 2 minutes for the performance of 1 post (timeframe: “last 30 days") to 10-20+ minutes for the performance of multiple posts within a timeframe longer than 30 days. Some widgets in reports fail to load altogether. 

Environment

• Studio | Insights
• Classic Studio | Analyze

Issue Details

Most dashboards are loading properly after an extended wait, but certain sections are timing out when attempting to retrieve data. This issue seems to occur most frequently when running a custom report with a longer date range.

Resolution

A temporary workaround would be to run the report in smaller timescales (6 months at a time), and each time, export the contents to Excel and combine them into one sheet.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-46, formerly MAGIC-2298)