Customer Issue

The Video Performance Reports are showing unique viewers and total viewers are inflated.

Original Post count, notice views sits around 144k

New count sits around 2.2 million

Environment

• Studio | Insights
• Classic Studio | Analyze

Issue Details

Due to adding events to video playbacks in mircroapps we have been receiving events for every single segment of a video from content micro apps. We are in the process of cleaning up the video events from the duplicates; only historical video events should have this discrepancy, video events that occurred after the deployment of the fix on 10/24 should not have this issue.

Resolution

There is currently no known resolution or workaround for this issue. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-30, formerly ME-3286, EE-15773)