Customer Issue

Users invited via the platform are prompted for User Verification answers.

Environment

• Prerequisites - Registration requires user verification
• Employee Experience - Web and mobile

Issue Details

Regular flow has changed. Previously, invited users could bypass user verification. Rather than bypassing user verification and being directed straight to the feed, users are now prompted for user verification answers.

Resolution

Currently if your program is configured to require user verification, user verification answers will always be required when registering via an invitation email. You may either:

1. When inviting users with a work email address, consider updating the Registration and Sign-In Options configuration to untick Require User Verification for Known Email Domains.
2. When inviting users who do not have a work email address, issue a temporary "employee ID" and include users in an SFTP upload (you may wish to create a subset file) to populate user verification data.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-64, formerly MAGIC-6407)