A user's community role indicates the level of permission to access your community - member experience-only or member experience and Studio. Studio-level roles have different levels of access within the Studio.
Users can have one role in one community and a different role in another community within the same organization. For example, a user can be a Member of one community and a Brand Super Admin in another community within the same organization.
Not able to access Studio, only allowed to access the member experience (mobile app or web experience). Experience status indicates if the Member can access the full feed or must still complete registration.
Content Creators are able to create and edit content but are restricted from publishing content. This use is restricted to specific topics and audiences. They will only have access to analytics on individual campaigns via the Calendar page.
Users assigned this role are able to see pages under Campaigns and Calendar in Studio for a specific community. And the campaigns listed under Campaigns and Calendar will be limited to those that are assigned to one of the topics or audiences that the user has access to.
Content Publishers can create and publish content that is targeted to their assigned topics and audiences. See more details in our guide to leveraging Content Creators and Content Publishers.
Users assigned this role are able to see pages under Campaigns, Calendar, and Insights. The selection of reports under Insights will be limited to their own campaigns. And the campaigns listed under Campaigns and Calendar will be limited to those that are assigned to one of the topics or audiences that the user has access to.
This role does have some limitations, such as the inability to set campaigns as critical priority. When a function is not available, it will be greyed out.
Community Admins can manage content, users, and some configurations for their community.
Able to see all sections (Campaigns, Calendar, Insights, People, Library, and some Configure) of Studio for a specific community - but within those sections they are restricted by their assigned topics and audiences.
Brand Super Admin
Brand Super Admin is the system role with the highest level of access. Brand Super Admins can communicate with all members of the community (no topic or audience restrictions) and change all community settings. Brand Super Admins are able to see every part of every section (Campaigns, Calendar, Insights, People, Library, and Configure) of Studio for their community. Brand Super Admins are able to see all campaigns, regardless of topic/audience assignation.
Brand Super Admins are the only system role that can edit the role of other users.
It may be appropriate to limit assigning Brand Super Admin to a small handful of users per community.
Roles Permission Table
|Action||Brand Super Admin||Community Admin||Content Publisher||
|Create, edit, and archive campaigns from Studio|
|Schedule campaign publish date and time|
|Set campaign duration|
|Configure campaign features:|
|Assign another Studio user as the author|
|Target audiences and topics|
|Set campaign as Critical in Orchestrate|
|Send email, push, and/or Assistant notifications)|
|Hide drafted campaigns|
|Create temporary audiences|
|PEOPLE||Create, edit, and export audiences|
|Manage members - edit details, deactivate, forget|
|Manage roles and restrictions|
|INSIGHTS||Review campaign metrics and other community data via Insights|
|Review campaign metrics via Calendar|
(template, image, and font)
|Can use templates, images, and fonts from all libraries|
|Create, edit, and archive campaign templates|
|Customize and manage image library|
|Customize and manage font library|
Access Member Experience
|Direct publishing from web or mobile|
|Save as Draft|
|Set as Shareable|
Assigned Topics and Audiences
For most roles, access to campaigns is restricted based on assigned topics and audiences. The only exception to these restrictions are Brand Super Admins and custom roles with "No Restrictions" enabled.
Community Admins, Content Publishers, Content Creators, and most custom roles:
- Always see their own untargeted drafts.
- Only see campaigns created by others that include at least one assigned topic or audience.
- Only edit or archive campaigns that are exclusively published to their assigned topics or audiences. For example, this means that most roles cannot edit items that are targeted to both their topic and an unassigned topic.
- When configuring Orchestrate, only target users within the assigned audience.
- There are no restrictions regarding who creates the campaigns. For example, if a Community Admin publishes to a topic that a Content Creator is assigned, then the Content Creator could modify the campaign.
The only roles with access to the People page are Community Admins, Brand Super Admins, and applicable custom roles. Brand Super Admins and custom roles with "No Restrictions" are able to see all the users for their community on the People page. And Community Admins are restricted to viewing and editing users who are a part of their assigned audiences. However, only Brand Super Admins can assign roles, topics, and audiences to users.
Only Community Admins, Brand Super Admins, and applicable custom roles will have access to all reports, with no restrictions, across all communities. Content Publishers will have access to a subset of reports containing data that will be scoped to the content they've created and published and is restricted to the audiences they are assigned.