Customer Issue
It is possible to build an audience that contains itself. The Audience or Group shows as deleted when it has not been deleted.
Environment
- Studio | People | Audiences
- Classic Studio | Manage | Groups
Issue Details
Saving a Group allows you to create a Group where the Group name is the criteria. Creating a group that contains itself will result in a corrupt with state: erroneous. This can cause campaigns to silently fail to send to that group.
Resolution
This issue has now been resolved by Product Engineers, and moved to Complete on the Known Issues Tracker. (Issue ID: CSUP-61)
Comments
2 comments
If you experience an issue with a group being deleted, please reach out to the Support team who will be able to assist with recovery. We advise that you regularly review your groups to ensure that they are not referencing themselves within the audience.
Product Engineers have now resolved this issue. It is no longer possible to reference the audience you are currently editing/creating within itself.
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