Note: This is a premium feature or service. This article only applies to your community if your Firstup contract includes this premium functionality. Please contact your Customer Success Manager with any questions about feature availability for your community.
After embedding a Content Microapp, the Microapp is not displaying in the desired platform. (Sharepoint, Salesforce, etc.).
- Mobile device
Root Cause & Resolution
There are multiple factors that can prevent Microapps from displaying in a platform. Please review the following before contacting Firstup Support.
The Microapp is embedded in an unsupported environment
Please confirm that you are working in a supported environment: Supported Browsers and Systems.
Third-party cookies are not enabled
- Ensure your web browser is not blocking third-party cookies. If Microapps are visible when viewing the platform in your browser's incognito mode, your browser is most likely blocking third-party cookies.
- Ensure your mobile browser is not blocking third-party cookies.
*.onfirstup.comto your web browser's list of trusted sites. Since Microapps are generated in a third-party site and not the platform they are embedded in, your browser may be blocking them.
Your network (VPN, firewall, anti-virus) is blocking firstup.io
- Check to see if your VPN is blocking third-party access. Add
*.onfirstup.comas domain exceptions.
*.onfirstup.comon your firewall. If your firewall is set to restrict access from domains outside your network, this could prevent Microapps from displaying.
*.onfirstup.comon your anti-virus. Many anti-virus include web filtering and blocking capabilities that could affect Mircoapp visibility.