Customer Issue

When I attempt to view an MS Stream video within a post on the Firstup app, I see an error saying "The page isn't available".

Environment

• Member Experience | Android
  
  

Issue Details

When viewing an MS Stream video within a post on the mobile app, you are prompted to sign in with Microsoft credentials and are then redirected to the video.

We have discovered an issue on Android where instead of being redirected to the video, the redirect takes you to web.microsoftstream.com/null and the following error is displayed:

"This page isn't available"

Viewing the video via a browser on a mobile device or via the web experience does not result in this error. This is also not occurring on iOS.

Resolution

There is currently no known resolution to this issue. The workaround is to open the video in a separate browser on the Android device or view the video in the web experience.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-229)