Customer Issue

When a Users Data File is uploaded, the error report includes errors like:

• Emails value has already been taken.
• Cannot assign additional identifiers to email users.

However, there is no current user with the email address in the error.

Environment

User Data File (SFTP)

Issue Details

Employees who work for more than one company may already have a Firstup account with the same email address, if a personal email address is used. This leads to the email address already being "taken" by a different organization's program with a different employee ID.

Resolution

The workaround at this time is to use a different email address for the employee. If they have a work email address, use this

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-362)