Customer Issue

We have received a user sync error, "Emails value has already been taken", but it does not appear those emails have already been taken as the error suggests.

Environment

• Studio | People > Users; Classic Studio | Manage > Users
  

Issue Details

No user is found for an email address despite email being taken if it is not a user’s primary email.

Resolution

There is currently no known resolution for this issue.

Workaround: Audience builder can be used to do a more advanced email search using the "Email" filter.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-561)