Customer Issue

We have received a user sync error, "Emails value has already been taken", but it does not appear those emails have already been taken as the error suggests.

Environment

• Studio | People > Users; Classic Studio | Manage > Users
  

Issue Details

No user is found for an email address despite email being taken if it is not a user’s primary email.

Resolution

As a workaround, Audience Builder can be used to do a more advanced email search using the "Email" filter. This will search all emails for a user, not just their primary email.

This audience can then be previewed without saving to identify the user.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-561)