Customer Issue
We’ve noticed lately that when we feature a post, the badge remains present in Assistant. Then, the app will show us older featured content that we’ve already clicked on or cleared out.
Environment
- Member Experience | Web & Mobile > Assistant/Notifications
Issue Details
We are receiving reports that some users are seeing older featured content being recommended in the web and mobile assistant and the notification badge on the mobile app will not clear when this occurs.
The reoccurring notifications for content that has already been engaged with happens if this engagement takes place on the homepage or feed without the post being fully opened. These reoccurring assistant recommendations can be prevented if the post is fully opened before adding a like or comment.
Resolution
The engineering team are currently working on a number of improvements for the notification system which should not only resolve this issue, but add further enhancements. This work is being scheduled for upcoming sprints.
Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-528)
Comments
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This article has been updated with some additional information in the Issue Details and Resolution sections.
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