Customer Issue

When sending a campaign from Studio, the background of the email has strange white lines that show up throughout. Sometimes the line appears and sometimes it does not.

Environment

• Member Experience | Outlook email client (mixed versions)

Issue Details

When sending campaigns, in some cases when viewed in Outlook, white lines or gaps in the body of the campaign may appear.

This appears to be a result of the Outlook version and DPI setting e.g: Outlook 2019 DPI 120.

This does not always occur and is likely a result of a specific setting that exists somewhere in Outlook in combination with settings in the campaign such as font style/size and block layout. We are currently investigating this to see if we can pinpoint the exact cause and will provide an update or workaround on this article.

Resolution

There is currently no known resolution or workaround. Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-676)