When users are unsubscribed due to technical issues like bounced emails or address errors, Single User Resubscribe allows you to quickly restore their subscription without support tickets or delays.

• Instant Admin Control: Enable admins to re-subscribe individual users directly from the People section of Creator Studio without contacting Firstup Support.
• Clear Visibility: Provide transparent status and reasons for unsubscription changes directly on the user profile for easy troubleshooting.
• IT Efficiency: Empower your IT department to quickly resolve email address problems and restore user subscriptions independently.

Before You Start

This article assumes you are signed in to Creator Studio and have a role with the People permission to reset user email subscriptions. To learn more about managing users, refer to Manually Add or Import Users and Managing Email Addresses for Users.

For bulk resubscribes, please reach out to our Support team.

Why Was a User Unsubscribed?

When a user has been unsubscribed, you will see the reason for the unsubscribe on the user's profile. The following are possible reasons for a user to be unsubscribed:

• Admin Unsubscribed: Manual removal by a team member.
• Hard Bounce: Delivery failed: E.g., invalid address or full mailbox.
• System Generated: Automated rejection from the email platform.

For additional details on bounces, unsubscribes, and resolving these errors, please refer to Bounced Emails and Unsubscribed Users.

Resubscribe a User

To resubscribe a user, simply click Reset Email Subscription in the Channels section of their profile. Note that if the email address is blocked on your end, the email will become unsubscribed again.

FAQ

When should I contact Support?

This feature is designed for individuals or small groups. For bulk re-subscriptions, please continue to contact the Support team.

Why did a user immediately become unsubscribed again?

The reset only clears the status in Firstup. If the underlying IT issue (like a full mailbox) is not fixed on your server, the next email will bounce and trigger a new unsubscribe.

What should I do with the technical error codes?

Copy and paste them to your internal IT team. They can use this data to troubleshoot your mail server and ensure the address is active.

If an admin clicks Reset Email Subscription, does this clear any bounces within SendGrid as well?

Yes, clicking Reset Email Subscription clears the bounces in SendGrid, too.

Will there be a list of all unsubscribed users?

Under the Email tab on the Campaign Results Summary page, we show the subscription status for each user in that campaign. You can also reach out to our Support team to enable a custom report for your community.

Is there an unsubscribed users audience on the Audiences page?

Not currently.

Is there a maximum number of times we can resubscribe a user?

No, there is not a maximum number of resubscribes.

Video

For a visual walk-through, check out our demo video on Single User Resubscribe.

Note: To view this content, you must allow cookies from this site. To update your preferences, navigate to https://support.firstup.io/hc/en-us/p/cookies and select Change your consent.