Does the tool have any features that contain Gen AI functionality?

Yes. Firstup offers Generative AI functionality through:

• Firstup AI Content Creator
• Firstup AI Search (Beta)

These features leverage OpenAI Enterprise large language models (LLMs) via API to support content refinement, summarization, natural language search, and sentiment classification.

• Firstup AI Content Creator
• Firstup AI Search (Beta)
   

Gen AI Tool - Did the vendor develop the tool or was it developed by a third party?

Firstup developed both AI Content Creator and AI Search functionality in the platform. These offerings are an integration with OpenAI Enterprise large language models via API. Firstup does not train or host its own foundation model and does not modify OpenAI’s base models. AI Content Creator and AI Search are application-layer capabilities built by Firstup that orchestrate prompt engineering, role-based data access, and response handling within the Firstup platform.

If it is a pre-trained model: What are the applicable licenses for the model?

• No customer data is used to train OpenAI models.
• Prompts and outputs are not retained by OpenAI for model training.
• OpenAI Enterprise contractual terms prohibit use of submitted data for training.

Customers do not require a separate license with OpenAI, these are managed by Firstup.
 

What are the applicable licenses for the dataset used to train the model?

Firstup does not train or fine-tune foundation models.OpenAI Enterprise models is pre-trained by OpenAI on licensed, created, and publicly available data, in accordance with OpenAI’s published policies and enterprise terms. Firstup does not contribute customer data to model training and does not maintain any proprietary training datasets for these models.
 

What are the applicable licenses for the data that is used to finetune the model?

Firstup may optimize prompts and response formatting at the application layer to improve relevance and output quality. No customer data is used for model retraining or fine-tuning.
 

What functionalities will the Gen AI be performing?

Firstup AI Content Creator:

• Refines campaign titles and subject lines
• Refines campaign message body based on selected tone and style
• Suggests topic variations
• Performs sentiment categorization on user-generated comments (positive, neutral, negative)

Firstup AI Search (Beta):

• Interprets natural-language queries
• Generates summaries across content types
• Synthesizes responses across multiple data sources
• Supports multi-turn conversational search
• Provides permission-aware results across:
  • Content
  • Posts
  • Topics
  • Knowledge Hubs
  • Notification Center
  • Public person profiles
  • Logged-in user attributes (e.g., role, location)

If integrated, AI Search may reference third-party repositories such as SharePoint or Google Drive, within existing permission boundaries. AI Search respects Firstup role-based access controls and integrated system permissions. Users cannot retrieve content beyond their authorized access

For more information on AI Content Creator, please reference: https://support.firstup.io/hc/en-us/articles/25340130169879-Firstup-AI-Content-Creator-FAQ
 

What terms control the use of Gen AI? If the tool is not developed by the vendor, what third-party terms will control customer’s use?

Use of Firstup’s Generative AI features is governed by:

• Firstup Master Services Agreement
• Firstup AI Product Attachment
• OpenAI Enterprise terms (applicable to Firstup as the contracting party)

Customers must agree to the AI Product Attachment before activating AI features.
 

What data is accessible by the readspace by the tool? Is the entire readspace contained within the definition of “Customer Data”? How is the information in the readspace being used?

If “readspace” refers to the corpus of content accessible to an authenticated user within their Firstup community:

• AI Search only accesses content available to the user based on role-based access controls.
• All accessible content falls within the contractual definition of “Customer Data” under the Master Services Agreement.
• AI features use this data solely to generate responses within the active user session.
• Customer Data is not stored by OpenAI and is not used for model training.
   

How does the data flow between/among geographies?

Prompts and relevant content excerpts are transmitted via API to OpenAI Enterprise infrastructure for processing.

Data processing may occur in OpenAI data centers, which may include geographically distributed infrastructure depending on availability and resilience design.

OpenAI Enterprise applies contractual security, confidentiality, and data protection controls, including:

• No training on customer data
• No retention of prompts or outputs for training
• Encryption in transit

Firstup relies on OpenAI Enterprise contractual commitments regarding data handling and protection.
 

What options exist to restrict or block certain features of this tool, if desired?

AI Content Creator:

• Community-level administrators can enable or disable the feature.

AI Search:

Community-level administrator controls include:

• AI-generated summaries in standard search results (on/off)
• AI Assistant conversational search (on/off)

If enabled:

• Content, posts, topics, and people results (on/off)
• Inclusion of logged-in user profile data (on/off)

Audience controls:

• Available to all users
• Available to specific audiences
• Available to all except specified audiences

AI features are opt-in and can be disabled at any time by community administrators.