You can check to see if there is a known issue (and if it is resolved) for many of our systems on the status page. If your issue is not explained by the status page, please reach out to Firstup Support as outlined below.

status.firstup.io

For details on Firstup Support availability, such as times and office closures, please refer to the Support Availability article.

Studio Feedback, Issues, and Questions

 Report issues, ask questions, or provide feedback about the new Studio by submitting via our Web Form. The Firstup Support team will get back to you within one business day.

Studio or Experience Completely Unavailable

If the issue affects the entire platform or all users (such as all users are unable to sign in, or you are unable to access any pages in Studio) we consider that a P0 or P1 issue.

In addition to submitting via the Web Form (see above), please call our 24/7 support line: +1-888-674-1158 (US Toll-Free, fees may apply to international calls) or +44 20 8629 1268 (local UK rates) to report the issue.

Member Experience

Please feel free to submit reports about issues with the member experience using the same email or web form as outlined above for the new Studio.

You can also submit experience issues via the Send Us Feedback tool in your mobile app, as outlined in the article for mobile app and web experience here.