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From the Support Team

Product Issues

  • Known Issues Tracker
  • Known Issue: Users Data File email error when email already exists on another program (CSUP-1603)
  • Known Issue: Audiences created by blocked or restricted users show wrong number of users (CSUP-2362)
  • Known Issue: Translate Button Unavailable for Combined Language Content (CSUP-2505)
  • Metrics Known Issues
  • Known Issue: 'Select All' Option in any filter does not select entire list of names if there are more than 100 values (CSUP-2975)
See all 29 articles

Support Tips

  • Why do some users get a token expired error when clicking on the link in their invite email?
  • Why is the percentage of Opened Users in the Campaign Performance report 100%?
  • Elevated Email Open Rates Known Causes
  • Former Employees/Users are Not Deactivated
  • Uncounted Email Opens due to Apple Mail Privacy Protection
  • Microapp frozen in Microsoft Edge kiosk mode
See all 24 articles
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To report vulnerabilities within the platform, please see our Vulnerability Disclosure