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From the Support Team

Product Issues

  • Known Issues Tracker
  • Completed Issues Tracker
  • Known Issue: Old Audience Name is displayed when filtering on Audience Name in Audience Builder (CSUP-59, formerly - MAGIC-7207)
  • Known Issue: Email campaign shows grey lines throughout the article body (PUB-1493)
  • Known Issue: Video cannot be played after translating a post (PUB-1549)
  • Known Issue: Insights - Select campaigns missing from report filters (CSUP-37)
See all 139 articles

Support Tips

  • Retiring Our Support Email Address
  • Support Availability
  • Contact Support with Feedback or Issue Reports
  • Text Looks Correct in Editor, But Wrong in Published View
  • Why Do Some Users Not Receive a Push Notification?
  • Why Don't Links Open in the iOS Mobile App?
See all 8 articles
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To report vulnerabilities within the platform, please contact us at: support@firstup.io