Skip to main content
Platform Status
Firstup Help Center home page
Classic Studio Dynamic Platform Submit a request
Sign in
  1. Firstup
  2. From the Support Team

From the Support Team

Product Issues

  • Known Issues Tracker
  • Completed Issues Tracker
  • Known Issue: Email campaign shows grey lines throughout the article body (PUB-1493)
  • Known Issue: Video cannot be played after translating a post (PUB-1549)
  • Known Issue: Insights - Select campaigns missing from report filters (CSUP-37)
  • Known Issue: Some video watch events not tracked for iOS users (CSUP-43)
See all 179 articles

Support Tips

  • Filter user report to audience/list of emails
  • Web Icons Not Displaying Correctly
  • Animated GIFs Not Playing in Outlook
  • Clearing Browser Cache and Site Cookies
  • Generate a HAR File
  • Emails are Clipped
See all 16 articles
Firstup Help Center | Privacy Policy | Legal | Cookie Settings
Français (Canada)

To report vulnerabilities within the platform, please contact us at: support@firstup.io