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Product Issues

  • Known Issues Tracker
  • Completed Issues Tracker
  • Known Issue: Old Audience Name is displayed when filtering on Audience Name in Audience Builder (CSUP-59, formerly - MAGIC-7207)
  • Known Issue: Email campaign shows grey lines throughout the article body (PUB-1493)
  • Known Issue: Video cannot be played after translating a post (PUB-1549)
  • Known Issue: Insights - Select campaigns missing from report filters (CSUP-37)
  • Known Issue: Content search cannot handle apostrophes (CSUP-23)
  • Known Issue: Some video watch events not tracked for iOS users (CSUP-43)
  • Known Issue: Email open rate is only calculated on days when emails were sent (ME-2335)
  • Known Issue: Backdating the Executive Summary report returns inconsistent results (CSUP-38)
  • Known Issue: Total comment discrepancy in Comments Overview report (ME-3045)
  • Known Issue: Snapshot audience not created after Bulk Import has reached 100% progress or when generated from an audience (MAGIC-6007)
  • Known Issue: Default Email sender alias is not being used (CSUP-73)
  • Known Issue: Fonts are being served from fonts.googleapis.com which is blocked in China region (CSUP-83)
  • Known Issue: Changing the name of a Topic removes members of the associated Subscribed to Audience (MAGIC-7596)
  • Known Issue: "Typeerror..." error message shown when attempting to view select posts on Firefox or IE11 (CSUP-10)
  • Known Issue: Hyperlink box sometimes has inaccessible buttons (CSUP-12)
  • Known Issue: Date filter ranges 'This Quarter' and 'Last Quarter' do not return any data (ME-3001)
  • Known Issue: When a user clicks a link from an email, we should assume that they 'opened' the email and record an email open event (ME-3078)
  • Known Issue: User Sync blocking user who is in the file (CSUP-501)
  • Known Issue: "Department" shows old data in the employee profile (CSUP-56, formerly MAGIC-7668)
  • Known Issue: Users in created and invited status are not auto-following Topics that are targeted at them (MAGIC-6494)
  • Known Issue: Likes discrepancy from Experience and Publisher/Analyze (CSUP-41)
  • Known Issue: Topic Follower Trend (Bar) under-reports past followers based on blocked user status (CSUP-42)
  • Known Issue: Video Captions - iOS captions display and end early (EE-16742)
  • Known Issue: Inconsistent image cropping and card sizes with banner template + news ticker transition animation (CSUP-86)
  • Known Issue: Android Push Notifications: Sorry, that post is currently not available (PUB-1952)
  • Known Issue: Analyze timeout when filtered with Extended date ranges (CSUP-46)
  • Known Issue: Translate button unavailable when using combined language (CSUP-77)
  • Known Issue: Embedded link clicks underreported in the Campaign Performance [New Studio Campaigns] report (CSUP-31, formerly -ME-3253)
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To report vulnerabilities within the platform, please contact us at: support@firstup.io