Skip to main content
Platform Status
Firstup Help Center home page
Classic Studio Dynamic Platform Submit a request
Sign in
  1. Firstup
  2. From the Support Team
  3. Product Issues

Product Issues

  • Known Issues Tracker
  • Known Issue: Users Data File email error when email already exists on another program (CSUP-1603)
  • Known Issue: Audiences created by blocked or restricted users show wrong number of users (CSUP-2362)
  • Known Issue: Translate Button Unavailable for Combined Language Content (CSUP-2505)
  • Metrics Known Issues
  • Known Issue: 'Select All' Option in any filter does not select entire list of names if there are more than 100 values (CSUP-2975)
  • Known Issue: "Account blocked" when signing in with SSO (CSUP-3515)
  • Known Issue: Stale Custom Attribute Values in Insights (CSUP-3368)
  • Known Issue: Campaigns Publishing with Incorrect Delivery Settings (CSUP-4744)
  • Known Issue: Campaigns not showing as saved (CSUP-4847)
  • Known Issue: Audiences do not reflect recent changes to custom attributes (CSUP-4154)
  • Known Issue: User Sync - An unexpected error occurred (CSUP-4703)
  • Known Issue: Email campaigns overview report includes data for campaigns with no email delivery (CSUP-4699)
  • Known Issue: Slow loading audiences (CSUP-4581)
  • Known Issue: Flagged Comment notification persists after deleting comment (CSUP-4291)
  • Known Issue: Audience query wildcards are invalidated when switching from advanced to basic query builder (CSUP-5292)
  • Known Issue: Unable to highlight comments (CSUP-5507)
  • Known Issue: "For You" content not displaying in Microapps after signing in (CSUP-5487)
  • Known Issue: Image cropping not working consistently in campaigns (CSUP-6054)
  • Known Issue: Campaign URLs Not Redirecting Properly (CSUP-6230)
  • Known Issue: Unable to view specific video metrics for Campaigns with multiple embedded videos (CSUP-5875)
  • Known Issue: Executive Summary Dashboard not showing data for a long time (CSUP-6239)
  • Known Issue: Creator Studio Login Redirects to Organization Code Page (CSUP-6441)
  • Known Issue: Some Campaign pages showing error messages (CSUP-6585)
  • Known Issue: Users unable to see Campaigns section in Creator Studio (CSUP-6572)
  • Known Issue: Polls Performance report may show blank data by default (CSUP-5952)
  • Known Issue: User Sync Error Report Excludes Certain Errors (CSUP-6614)
  • Known Issue: Description truncated too early in the Hero layout card (CSUP-6758)
  • Known Issue: Inflated Open/Click Rates Caused by Email Security (CSUP-6816)
Firstup Help Center | Privacy Policy | Legal | Cookie Settings
Français (Canada)

To report vulnerabilities within the platform, please see our Vulnerability Disclosure