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Customer Issue
I tried to edit a published knowledge hub but I just get an error.
Environment
- Creator Studio | Knowledge Hubs
Issue Details
In some cases, a video embedded in a Knowledge Hub page can cause the topic to become un-editable. When this happens, clicking edit will first show the loading indicator before resulting in an “unable to find block” error.
Resolution
As as a temporary workaround, we have implemented a task that checks for videos in this state and ensures that they are processed correctly.
When you encounter this error, please wait up to 10 minutes and you should then be able to edit the knowledge hub once more.
For a permanent fix, please check the current status of this issue on the Known Issues Tracker. (Issue ID: FE-29130).
Comments
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The ticket reference for this issue has been updated, please see the article title for the new reference
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