Known Issue: 'Select All' Option in any filter does not select entire list of names if there are more than 100 values (CSUP-2975)

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Customer Issue

When I select one of the filters/attributes and choose 'Select All', the checkbox is ticked but not all values are actually selected.

Select All Option doesn't mark each name in the list until you scroll down and continuously select the option again.

This resolution outlines our best-known workaround or resolution to this issue.

As a workaround, scroll down to the bottom of selected items and click "select all" again until all items are selected.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-2975)

2 comments

Johnathan

December 29, 2023 00:39
Our Engineering team is actively addressing this issue, and we intend to deliver an update regarding the fix’s release in the near future.
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Samantha Corder

March 03, 2026 17:50
After further technical review, this behavior has been determined to be a product limitation related to how large attribute value sets are processed within the current filtering architecture, rather than a defect in functionality.

Engineering has confirmed that the existing behavior is functioning as designed given current system constraints. As a result, this item is being reclassified and will be reviewed through our standard feature enhancement process to evaluate potential improvements in a future release.

We understand the impact this has had for customers working with large attribute sets and appreciate your patience. In the meantime, the workaround described above remains the recommended approach.
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