Customer Issue

Sometimes when we create an audience using wildcards in the query, the audience doesn't include the expected users.

Environment

• Creator Studio | People | Audiences

Issue Details

If an admin uses wildcards (the * symbol) when creating or editing an audience using the advanced query builder, then switches back to the basic query builder and saves the audience, "escape characters" will be saved with the wildcards (\*) which prevents the wildcards from resolving as expected.

Resolution

As a workaround, please avoid switching between basic and advanced query builder for existing audiences.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-5292)