Update: deprecation postponed
We have postponed the planned removal of the Unsubscribed Users List report. The report will remain available until further notice, and the previously announced 6 October 2026 removal date no longer applies. There is no new removal date at this time.
Original context
The Unsubscribed Users List is a custom Support-maintained report. It was originally planned for retirement in favor of the productized Email Management experience, which is the supported place to view and manage email subscription status.
Why you may have this report
The Unsubscribed Users List is a free custom report. Support enables it on request when a customer contacts us about issues caused by user email unsubscribes. It is not a standard product report and is not enabled for all customers.
What to use instead
Use Email Management to:
- View all unsubscribed email users.
- Resubscribe users in bulk.
View a User's Profile to:
- View and manage a specific user from their profile.
Why we had planned to retire the report
The report has known data issues, including cases where the unsubscribe reason or email address can be inaccurate. Retiring it would allow us to focus on the supported Email Management experience and planned improvements to it.
Why deprecation has been postponed
We received customer feedback that the report continues to provide important functionality. In particular, Email Management does not yet offer an export option.
We are therefore keeping the report available pending the next phase of improvements to Email Management.
What happens next
We will share an update before making any future changes to the availability of the Unsubscribed Users List report. Follow this article to receive email updates.
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Update: deprecation postponed
We have postponed the planned removal of the Unsubscribed Users List report. The report will remain available until further notice, and the previously announced 6 October 2026 removal date no longer applies. There is no new removal date at this time.
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