Support Tips
- Why do some users get a token expired error when clicking on the link in their invite email?
- Why is the percentage of Opened Users in the Campaign Performance report 100%?
- Elevated Email Open Rates Known Causes
- Former Employees/Users are Not Deactivated
- Uncounted Email Opens due to Apple Mail Privacy Protection
- Microapp frozen in Microsoft Edge kiosk mode
- Users in Mainland China unable to install Android app
- Campaign Performance and Campaign Delivery reports show different % Open Rates
- Campaign Title Displays Twice
- Filter user report to audience/list of emails
- Web Icons Not Displaying Correctly
- Animated GIFs Not Playing in Outlook
- Clearing Browser Cache and Site Cookies
- Generate a HAR File
- Emails are Clipped
- SFTP File Upload Errors and User Sync Results
- Check Mobile App Version
- Retiring Our Support Email Address
- Support Availability
- Contact Support with Feedback or Issue Reports
- Text Looks Correct in Editor, But Wrong in Published View
- Why Do Some Users Not Receive a Push Notification?
- Single Sign-On (SSO) Issues
- Why Don't Links Open in the iOS Mobile App?
- Why Don't Links Open in the Android Mobile App?
- Why Doesn't Facebook Pre-Populate the Share Message?