Support Tips
- User Sync File Errors: Cannot assign additional identifiers to email users
- User Sync File Errors: line 2 has incorrect number of columns. It should be X columns
- User Sync File Errors: The uploaded file could block more than X% of the user base
- Active User Missing or Incorrect Custom Attributes
- Bounced Emails and Unsubscribed Users
- More Users in Firstup Than in My User Sync File
- Engagement Icons in Microapps
- Improving Metrics for Content Embedded via Microapps
- Single Sign-On (SSO) Issues
- Why Do Some Users Not Receive a Push Notification?
- Why do some users get a token expired error when clicking on the link in their invite email?
- Why is the percentage of Opened Users in the Campaign Performance report 100%?
- Elevated Email Open Rates Known Causes
- Uncounted Email Opens due to Apple Mail Privacy Protection
- Users in Mainland China unable to install Android app
- Campaign Performance and Campaign Delivery reports show different % Open Rates
- Campaign Title Displays Twice
- Filter user report to audience/list of emails
- Web Icons Not Displaying Correctly
- Animated GIFs Not Playing in Outlook
- Clearing Browser Cache and Site Cookies
- Generate a HAR File
- Emails are Clipped
- SFTP File Upload Errors and User Sync Results
- Check Mobile App Version
- Text Looks Correct in Editor, But Wrong in Published View
- Why Doesn't Facebook Pre-Populate the Share Message?