The Support Portal helps you track all of the questions that you have submitted to Firstup Support. 

You can view support tickets you’ve submitted to Firstup, as well as any tickets you are permitted to see for your organization. This includes your own individual requests and, for approved support contacts, all tickets submitted by users across your company.

Viewing Your Own Support Tickets

All users can view any tickets they have submitted or are CC’d on:

1. Sign-up and Access the Support Portal at support.firstup.io
2. Under your name, select the My Activities option: 
   

3. Select My Requests to see a list of your open and past tickets or Requests I'm CC'ed on to see a list of tickets where you were CC'ed but are not the requester.
   

4. Click any ticket to view details or add comments.

Note: After you submit a ticket, you should receive an email receipt confirming your request. If you don’t receive this receipt within a few minutes, try logging into the Support Portal to see whether the ticket was created successfully. If you still don’t see it, there’s a chance the email address was entered incorrectly when the ticket was submitted.

Request Access to Your Organization's Tickets

Authorized contacts can also be granted permission to view all of the tickets submitted for their organization. This allows them to see tickets submitted to Firstup Support from users within their organization, even if they were not CC'd on the ticket itself. 

To request access to view your organization's tickets, please reach out to your Customer Success Manager who can work with Firstup Support to enable this feature for you. 

We require that you are a a named authorized contact for your organization, and that you have verified the email address you use to access the Firstup Support Portal before you can be granted access to view your organization's tickets. 

View Your Organization's Tickets

Once you have this access enabled, you can view your organization's tickets. To do so: 

1. Sign-up and Access the Support Portal at support.firstup.io
2. Under your name, select the My Activities option: 
   
   
    
3. Select Organization Requests. You will see all tickets submitted by users under your company’s domain.