Note: This is a premium feature or service. This article only applies to your community if your Firstup contract includes this premium functionality. Please contact your Customer Success Manager with any questions about feature availability for your community.

What Are Productivity Integrations?

Assistant can be integrated with systems like ADP, Concur, help desk, time management and more, giving employees the ability to execute common tasks like checking on the status of expenses without having to navigate to another application. Productivity Integrations improve your digital member experience and increase the value of your tech stack by providing easier access to your most used applications.

Supported integrations:

• ADP Workforce Now - HR
• Concur (SAP) - Finance
• Zendesk - Support
• ServiceNow - IT Service Management

Productivity Integration Examples

All communities will have a What's New integration. The What's New tool serves as another way to browse community content.

What's New example (mobile app):

You have the option to integrate with additional systems, which provides instant utility for employees with quick access to other company tools. Frictionless answers to requests and services, such as Available time off or List my expense activity.

Web Experience example:

Concur Integration example (mobile app):

How to Set Up Productivity Integrations

1. Contact your Customer Success Manager to confirm that this feature is available with your current contract with Firstup.
2. Contact Firstup Support to initiate the setup. Include the following:
   • The requested integration
   • The best contact for Support to reach out to
   • Any deadlines for setup completion
3. Firstup will confirm when the setup is complete.