This article only applies to your community if your Firstup contract includes this functionality. Please contact your Customer Success Manager with any questions about feature availability for your community.

This article provides an overview of Firstup AI Search. For an overview of the Firstup AI Search settings you can manage for your community, refer to Managing Firstup AI Search, and an extensive FAQ can be found here.

Looking for training on Firstup AI Search? Enroll in our eLearning course in the Training Center!

About Firstup AI Search

Firstup AI Search is Firstup's agentic AI and semantic search capability agent. This capability works on both web and mobile and searches across Firstup content and integrations.

• Understand What You Are Asking: Goes beyond keywords to interpret the meaning behind natural-language questions like, “What are my new benefits for 2026?”
• Searches Across Systems: Instantly accesses enterprise knowledge across Firstup content and integrated platforms such as Google Drive, Microsoft SharePoint, and Workday.
• Delivers Summarized Answers: Provides clear, concise responses instead of a list of links—often including relevant details pulled directly from source documents.
• Strong Control for Admins: Brand Super Admins can enable or disable Firstup AI Search, manage AI Overview, and choose which sources are included in AI search. This helps keep everything secure, compliant, and easy to manage.
• AI Usage Dashboard: Administrative interface inside Creator Studio analytics showing data graphs, credit burn-rates, and total remaining allocation balances.

Accessing Firstup AI Search

Firstup AI Search can be accessed via the web experience or mobile app experience. 

To access Firstup AI Search via the web experience, click the star icon in the bottom right corner of the screen:

To access Firstup AI Search via the mobile app, tap on the magnifying glass on the bottom navigation bar and then enter your query in the search box:

Searching with Firstup AI Search

Firstup AI Search offers a few prompts to get you started, or you can ask your own questions. Firstup AI Search searches across Firstup posts, topics, people, files, shortcuts, and configured integrations. Brand Super Admins can manage these elements in Configure. Firstup AI Search will not return results across disabled elements. When relevant, Firstup AI Search will also include source links in the results.

AI-Generated Overview

You can also use the search bar to ask Firstup AI Search questions. Firstup AI Search will show an AI-generated overview right on your homepage. Clicking the Copy icon will copy both the text and any links.

Source links can only be accessed via the Firstup AI Search tool. If an overview references a source, clicking Continue in Assistant will open your query in the Firstup AI Search, and you can access any source links in the tool directly.

Chat History

Click on the icon in the AI Assistant panel to access your AI chat history. Queries are returned in chronological order, letting you click on any past chat session to resume your conversation.

FAQ

Can I manage which users/audiences are able to use Firstup AI Search?

Yes. Admins will be able to control who has access to both the AI Assistant and AI Search Summary via Creator Studio → Configure → AI Settings. 

Are you using our inputs to train your model?

No, we are not training our model on your inputs.

Is Firstup AI Search replacing the current Assistant?

Yes, if Firstup AI Search is enabled for your community, it will replace the legacy Assistant. If Firstup AI Search is not enabled, the legacy Assistant will remain.

Which integrations are searchable by Firstup AI Search?

Firstup AI Search can return results from any Firstup-offered integration system that you have purchased and configured. Note that in order for an integration to be searchable by AI Search, it must be enabled in AI Settings.

Does Firstup AI Search integrate with Copilot and ChatGPT?

Yes, Firstup AI Search integrates with Copilot and ChatGPT. Refer to this article for more information.

What Insights are available for Firstup AI Search?

Insights are not a part of Phase 1. The Assistant Command Usage Report will only reflect stats for the current Assistant if you elect not to enable Firstup AI Search. Phase 2 will include work to ensure this report (or another) pulls usage stats from Firstup AI Search.

Are results tied to user permissions?

Yes, permissions control visibility of results, just like for all other member experience elements. Integration results returned will honor your integration-specific permissions.

Are search results translated?

Firstup AI Search can understand queries submitted in languages other than English. It may provide a translated summary of the results; however, it does not currently translate the original source content.

What does Firstup AI Search not search?

Firstup AI Search does not search anything within the Creator Studio-specific areas outside of the member experience.

When I search people, what information can Firstup AI Search return?

Firstup AI Search will return information tied to member experience profiles only, not Creator Studio profiles.

Which versions of the mobile app is Firstup AI Search supported on?

Firstup AI Search is supported on mobile app version 26.2.2+ for iOS and Android.

Does Firstup AI Search support translations?

Yes, translations are supported.

Will Firstup AI Search use the same icon as Assistant used?

The Assistant icon within Creator Studio configuration will temporarily not be utilized on Firstup AI Search.

Does viewing or resuming a conversation from the search history consume more AI credits?

No. Reviewing historical threads pulls cached data from the database. New credits are only consumed when a user submits a brand new prompt or asks a follow-up question that requires a new model generation.