Note: This article only applies to communities with access to the web or mobile app experience and, therefore, does not apply to Email-Only communities.
If you are a Creator Studio user that is trying to fulfill a user's request, please refer to this article for Creator Studio users.
Review what personal information you have on record with your community by using the Export All My Personal Data feature.
If you would like to erase all of your data, please refer to Erase All My Personal Data instead.
How to Request to Export Your Data
Mobile App: Tap the Stack icon, and then Settings.
Web Experience: select the Profile icon, and then Edit Profile. Scroll down to the bottom of the page.
- Select Export All My Personal Data.
- A pre-populated email will open in your default email client. You can add additional information, but do not modify or delete the pre-populated information. The pre-populated information enables the fulfillment of your request. If modified, your request may not be fulfilled.
- Send the email.
- Your request will be routed to the party responsible for fulfilling your request, and they should send you a confirmation when the request has been fulfilled.