Organizations and employees' needs are always changing. This means that a successful communication platform is not a one-and-done deal. To maximize success, you start with a great plan but then have to monitor performance and evolve your community and strategy.
This article is just meant as a brief guide to the analytics available to you in the Firstup community. Use this as a starting point to explore the available reports and spark conversations with your Customer Success Manager. And remember, always be asking: what action can I take based on this data?
First 90 Days - Reports for Go Live
If your community is still in the first 90 days, you probably have very clear and explicit goals around user adoption and content engagement. The exact benchmarks are set by your team in collaboration with your Customer Success Manager. Some reports to help you report on implementation success:
- Audience Lifecycle
1st Year - Look for Trends
After the first 90 days, but still in your first year, you have enough data to look at trends. An objective in this phase is to identify who and what is performing well. Then you can adapt success with individual users or posts across your community.
- Topics Overview
Studio User Activity
- Publishers Overview
- New User Cohort Retention
Deeper or Beyond 1st Year
The following report recommendations are for any community looking to dive deeper into the information available. Track business initiatives to map community activity to business objectives. Identify opportunities for expansion - which endpoints could be added? Set your own benchmarks based on previous success, then see who is hitting them (or not).
Track business objectives in the platform:
- Start using Initiatives
- Track results in the Initiatives Overview report
Tackle low performers:
- Look at the Topics Summary report, sort to see low activity - consider archiving or hiding low performing topics to reduce noise, or revive the topic.
- Check out the Publishers Overview and sort to see low activity - do they feel comfortable using the platform, could they use some targeted training? Are they able to reach the users that they need to reach through the platform? Ask what can be done to help them be successful.
Look at your data by custom attributes:
- Create custom audiences based on your custom audience attribute data
- Check out
- Audience Summary
- Audience Comparison
- Topic Performance by Audience
- Content Insights List by Audience
- Also, some reports have Work Location and Department (your custom attributes!) built-in as filters. Check out:
- Executive Summary
- Viewers Overview
- and all other reports in The Essentials collection
If you are looking for something that is not noted above, we encourage you to explore the reports under Insights and talk to your Customer Success Manager. We may already have a report that shows the data you are looking for, or we can start a discussion about a custom report. In addition, we will be releasing new reports on a regular basis. The more we know about what metrics help you measure success and reach your goals, the better we can serve you!