Note: This article only applies to Community Admins, Brand Super Admins, or applicable custom roles. For more details on Creator Studio access, please refer to the Defining Roles and Permissions article.

For details on how Drip Workflows work, please refer to this article.

There are multiple parts to a complete Drip Workflow setup. Once you have set up these parts, the workflows will run automatically for you.

Here are the core building blocks of a complete adoption workflow:

1. Implement a "first" invitation plan, such as a repeating invitation email.
2. Modify the drip templates to fit your community, as needed.
3. Activate all three emails (if not already active):
• Repeating invitation email
• Invitation Drip
• Welcome Drip

How to Create a Repeating Invitation Email

We go into detail on how to create a repeating invitation email here.

How to Modify the Drip Workflows

Review the active drip emails and make minor edits:

1. Sign in to Creator Studio.
2. Navigate to Configure > Workflows.
   
   
   
   
3. Locate the drip workflow. (If missing, you can create a new one under Multistep templates).
4. Click the three dots to the right of the drip email workflow and choose Edit.
   
   
   
   
5. Click on a specific email such as Send Invitation Email 2 to open the email editor.
   
   
   
   
6. Modify these parts of the email:
   • Email itself - subject line, body, sender/from address. You must edit EACH email in the drip individually (changes do not apply to all emails).
   • Time between emails (cadence or interval). The drip is automatically populated with a recommended interval, but you can adjust this to your own liking.
   • Send To - but proceed with caution. If you want to create targeted Drips, you should have multiple drips with targeting that covers ALL users without overlapping. For example, you could create a group "Managers" and another group "non-Managers". Then create two drips, one targeted to Managers and the second targeted to non-Managers. That way every user in the community will flow through one drip or the other. Warning: do not use "status:invited" or "status:registered" in the group's filters, this will interfere with how the drip's trigger event works.
7. Note, there are a few items that you will need to contact Firstup to modify. Depending on the request, there may be the cost of a custom template:
   • Visual assets.
   • Changes to email layout, ie how the text and images boxes are organized within an email.
   • Adding or removing entire emails from the scheduled drip.
   • If you have an MDM deployment AND a public app: contact Firstup to replace all public app store links with the appropriate alternative for your deployment. Note, if there is no public app, then public links do not appear and they do not need to be replaced.
8. Optional: while editing a specific email in the drip, preview the email or send a test email to confirm that the email will come through and look right.
   • • For the Invitation Drip, please note that the invitation link in the test email is not valid.
       
       Preview
       
       
       
       Send a test email
       
       
       
       
9. If you make any changes, be sure to click Save Changes.
   
   
   
   
10. Return to the drip editor by clicking < Back.
11. You can review the other emails by selecting their names, such as Send Invitation Email 3. Repeat the above steps.
12. When done, confirm that the drip is active.

How to Activate Drip Workflows

Confirm that both of the drips are active under Configure > Workflows > Active.



If either of the workflows are not currently running:

• Look under other workflow status tabs such as Draft or Paused and edit the workflow to activate it.
• If you still cannot find a workflow, click Create and choose Multistep. Choose the template that you would like to work on - Invitation Drip or Welcome Drip.

How Do I Stop a Drip - For Now?

We recommend that you keep both drips running at all times. However, if you do not want the Invitation Drip or Welcome Drip to automatically reach out to your users, you should archive the drip workflow(s). When you are ready to have an automated follow-up with your users, you should then create a new workflow.

Do NOT use pause for drip workflows. When paused, a drip workflow is "muted" (no emails will be sent), but users will still enter the flow and run through the logic. In other words, even while paused, the flow will still track that a user progresses through "1 day after invitation... 5 days after invitation... 10 days after invitation". The pause has no impact on when the users enter or exit the drip. If you reactivate the drip workflow while a user is mid-flow, they will start to receive emails again but starting mid-flow. If you reactivate the drip workflow when a user has reached the end-point, they will NOT receive any emails from the drip.

If you have users that were invited while the Invitation Drip was inactive and they have not registered yet, check out this article on how to follow up with users 'Stuck' in Invited Status.