The Support Portal helps you track all of the questions that you have submitted to Firstup Support. From the portal, you can also submit new issue reports or questions.

A password is required to access the Support Portal. This tool is hosted by Zendesk, but you can sign in using your Creator Studio credentials, or with email and password which is separate from your Creator Studio or Training Center credentials. 

To track the progress in resolving known issues, visit the Known Issues Tracker.

How to access the Support Portal using a Firstup Studio account

1. Navigate to support.firstup.io.
   
2. Click Sign in at the top right of the page.
   
   
   
   
3. Select the option Continue with Firstup Studio Login
   
   
   
4. Enter your Organization Code or your Email Address and sign-in using your Creator Studio credentials. 
   
5. Now, you can access the Support Portal.

How to access the Support Portal with email and password

If you do not have a Creator Studio role, access the Support Portal using the following steps:

1. Navigate to support.firstup.io.
   
2. Click Sign in at the top right of the page.
   
   
3. Below the sign-in box, next to 'New to Firstup?' select Sign up.
   
   
   
   
4. Type in your full name and company email address.
   • Use the same email address that you use to contact Firstup Support so that you can see your open tickets in your Support Portal.
     
     
     
     
5. Select Sign up.
6. In your email inbox, locate the verification email from Zendesk. Click the link to confirm your address.
7. Now, while signed in to Zendesk, you can access the Support Portal.