The Support Portal helps you track all of the questions that you have submitted to Firstup Support. From the portal, you can also submit new issue reports or questions.
A password is required to access the Support Portal. This tool is hosted by Zendesk, so the password is unique from your Studio or Training Center passwords. Create a password with Zendesk and then sign in to access these resources.
To track the progress in resolving known issues, visit the Known Issues Tracker.
How to Create a Password with Zendesk
- Navigate to support.firstup.io.
- Click Sign in at the top right of the page.
- Below the sign-in box, next to 'New to Firstup?' select Sign up.
- Type in your full name and company email address.
- Use the same email address that you use to contact Firstup Support so that you can see your open tickets in your Support Portal.
- Use the same email address that you use to contact Firstup Support so that you can see your open tickets in your Support Portal.
- Select Sign up.
- In your email inbox, locate the verification email from Zendesk. Click the link to confirm your address.
- Now, while signed in to Zendesk, you can access the Support Portal.
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