Issue Summary

Note: This article only applies to your community if your Firstup contract includes this functionality. Please contact your Customer Success Manager with any questions about feature availability for your community.

After embedding a microapp, the microapp is not displaying in the desired platform. (Sharepoint, Salesforce, etc.).

Environment/Product

• Desktop
• Mobile device

Root Cause & Resolution

There are multiple factors that can prevent microapps from displaying in a platform. Please review the following before contacting Firstup Support.

The microapp is embedded in an unsupported environment

Please confirm that you are working in a supported environment: Supported Browsers and Systems.

Third-party cookies are not enabled

• Ensure your web browser is not blocking third-party cookies. If microapps are visible when viewing the platform in your browser's incognito mode, your browser is most likely blocking third-party cookies.
  • Safari
  • Chrome
  • Firefox
  • Edge
• Ensure your mobile browser is not blocking third-party cookies.
  • iOS
  • Android
• Add *.socialchorus.com and *.onfirstup.com (US), or *.onfirstup.eu (EU) to your web browser's list of trusted sites. Since microapps are generated in a third-party site and not the platform they are embedded in, your browser may be blocking them.

Cross-site tracking is disabled

• Ensure your web browser is not blocking cross-site tracking. Firstup gathers tracking data on user activity via microapps. Blocking this may result in microapps failing to be displayed when embedded as a third-party content provider.
  • Safari
  • Chrome
  • Firefox
  • Edge
• Add *.socialchorus.com and *.onfirstup.com (US), or *.onfirstup.eu (EU) to your web browser's list of trusted sites. Since microapps are generated in a third-party site and not the platform they are embedded in, your browser may be blocking them.

Your network (VPN, firewall, anti-virus) is blocking firstup.io

• Check to see if your VPN is blocking third-party access.
• Add *.socialchorus.com and *.onfirstup.com (US), or *.onfirstup.eu (EU) as domain exceptions.
• Allow *.socialchorus.com and *.onfirstup.com (US), or *.onfirstup.eu (EU) on your firewall. If your firewall is set to restrict access from domains outside your network, this could prevent microapps from displaying.
• Allow *.socialchorus.com and *.onfirstup.com (US), or *.onfirstup.eu (EU) on your anti-virus. Many anti-virus include web filtering and blocking capabilities that could affect mircoapp visibility.