Multi-Region Access

We are excited to inform you about an important update to our infrastructure aimed at supporting continued growth and improving the scalability of our platform. Currently, Firstup operates in two regions, and some customers have multiple instances (production and test) across these regions. To address growing demand and scaling limitations, we are expanding our infrastructure to include additional regions. This will enable smoother onboarding for customers in new regions and improve overall platform scalability. The regions will include Firstup US 1, Firstup US 2 (a new region), and Firstup EU. This expansion will ensure we can continue to meet the needs of our customers while supporting Firstup's growth. You may notice a few minor changes when navigating Firstup.

Customer	Access	Before	After
All users - Web Experience	Accessing Web Experience via program URL Ex: https://advocate.socialchorus.com/		You may be presented with a list of multiple community options, including demo/test instances. Please know which community to select and then make your choice before logging in. Once the community is selected and you authenticate, you will be able to access the community directly (until you log out). If you log out, these steps must be repeated.
All users - Web Experience	Accessing Web Experience via login URL Ex: https://advocate.socialchorus.com/org_code/program_name/		No change
All users - Mobile App Experience	Accessing Mobile App Experience via mobile app		No change
Creator Studio Users	Accessing Creator Studio Ex: https://studio.onfirstup.com/
Creator Studio Users	Selecting organization and community in Creator Studio	No region selection; only community	There will be a new region selector dropdown in Studio: Firstup US 1 Firstup US 2 Firstup EU Per selected region, a list of communities will be displayed for you to access/toggle between

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