Note: This article only applies to customers with access to the member experience and, therefore, does not apply to email-only customers.
This article reviews how to create and manage campaigns enabled as Featured from the new Studio.
Featuring content raises the visibility of your important posts. We recommend featuring 3-5 campaigns per week as this keeps the featured feed fresh and encourages your users to explore content outside the topics that they are following.
Examples of good content to feature: product launches, content created by leadership, or emergency information.
Turning Featured ON
In the new Studio, content can be featured in the orchestration settings for a campaign. Any user with access to the Orchestration Engine in Studio can set campaigns as featured.
In order to enable the Featured setting for a campaign, at least one topic must be targeted in the Orchestration settings.
To enable the Featured setting, just slide the indicator for Featured from OFF to ON. Any content can be featured, regardless of content type or source.
Customize Featured Card Labels
You can customize the featured card label to give your users a quick visual clue for why a post is important. After sliding the featured setting to on, click to customize the wording.
When setting a custom card label, you can select from any of the preset labels or type in your own manual label. Note that all preset labels are automatically localized for international users (ie translated automatically), but manual labels are not.
Featured labels cannot be referred to in reports.
Turning Featured OFF
If featured is switched to OFF in the new Studio at any time, the content will no longer appear in the Featured feed. It will appear in the Latest feed. This may be desired if your campaign contains language that is hard to automatically translate such as a large amount of industry-specific vocabulary.
While editing a campaign in the new Studio, under Orchestrate, navigate to the features tab. Switch the Featured toggle to OFF and publish the post.
Orchestrate Features Tab
What Members See
When a piece of content is featured, several things happen in the member experience.
The content card will appear in the Featured feed of all users with access to the content (Featured tab on the mobile app, Featured feed of the home page of the web experience). This means that a user may see a post from a topic that they are not following - as long as that topic is open to all users or the user is included in the targeting of the post's topic.
Issue Note: In the web experience, the Featured section will be hidden from view when there are not 3+ pieces of featured content.
Featured content can also appear in the Latest feed if a Member is following the topic that the featured content was published to. This means that an individual user may see the post in both their Latest feed and the Featured feed.
A special 'Featured' label will be shown on the content card wherever it appears, including the latest feed or featured feed.