This article reviews how to create and manage campaigns enabled as Acknowledge from Studio.

If your community would like to increase the visibility of a campaign or track the number of users that have seen a campaign, enabling the Acknowledge setting in Orchestrate is a great option. This setting can be enabled for employee handbooks, company policy updates, security briefs, etc.

Turning Acknowledge ON

Any Studio user who has access to create campaigns can set a campaign as Acknowledge -  Community Managers and Administrators. The Acknowledge setting is available for all content types.

While managing the Orchestrate settings for a campaign in Studio, slide the indicator for Acknowledge from OFF to ON. Setting Acknowledge to ON will make an Acknowledge button appear on campaigns, and any re-engagement attempts will be sent only if the user has not acknowledged the campaign.

Note: Due to privacy concerns, content requiring acknowledgment cannot be made shareable.

Turning Acknowledge OFF

You can remove the Acknowledge button from a campaign by editing the campaign in Studio, switching Acknowledge to OFF, and saving the changes.

Once Acknowledge is set to OFF, users are no longer able to see the Acknowledge button on a campaign.

What Members See

Content requiring acknowledgment will appear in the member experience under a content card labeled with Action required. Clicking/tapping on the content card will open a new view where the content can be viewed and acknowledged. Clicking/tapping the Acknowledge button will then mark the content as Acknowledged.

Web Experience

Mobile App

Email

Content requiring acknowledgment will appear in email similar to how it appears in the web experience or mobile app experience, depending on what you are checking your email on. However, a link at the top of the content will redirect you to the web or mobile app experience (as pictured above) where the content can be viewed and acknowledged. Clicking/tapping the Acknowledge button will then mark the content as Acknowledged.