Note: This article only applies to Community Admins, Brand Super Admins, or applicable custom roles. For more details on Creator Studio access, please refer to the Defining Roles and Permissions article.

From the Users page, you can view and manage all of the Members and Creator Studio users in your community.

Open the Users Page

Open the Users page by selecting People from the top left menu and navigating to Users.

Search and Filter Users

Type a string of characters into the search bar and hit enter/return to search your users. The search will return results for a match in name, email address, or universal identifier. Results are sorted alphabetically.

Click on the dropdowns to filter by Experience Status and/or Role.

 

View/Edit

Click on the three dots to the right of a user to select View, this will open the user details.

From the user details page you can view the profile data, Created Date, Last Active on Experience, answers to Questions, Custom Attributes, and Followed Topics for that specific user.

You can edit the user's name, email address, and community role. Edit the user's name only if absolutely necessary, as this affects the user's data in all communities that they are part of. 

Reset Password 

For details on Reset Password, refer to Manage Creator Studio and Experience Access.

Deactivate & Demote User

To deactivate and demote a user to Member role, refer to Manage Creator Studio and Experience Access.

Export Data or Forget - Individual User

For GDPR compliance, we have both Export Data and Forget User for specific users. For details on how Export Data and Forget work please refer to the article Export or Forget a User's Data - GDPR Compliance.

Exporting Multiple Users

You can download a CSV file of one or more users from the Users page by using the checkboxes to select specific users and then clicking on Export.



The export text will indicate the number of users that will be in the file. Clicking Confirm will automatically prepare the download, which can be opened from the download tray, as well as by navigating to Configure > User Exports.

Note: User export jobs are only accessible via the User Exports page for 2 weeks post-export.



The exported CSV file has columns for first name, last name, user email address, and additional data. Some fields may be blank for a user depending on your community's setup.

By default, the export will include all users that meet the currently selected filters. You could also filter to Community Admins to export only Community Admins, or filter to Registered users to only export Registered users.