This article documents the software versions in which our platform is supported by our team. "Supported" means that we test our platform before release and will investigate possible bugs after release. To assure the best performance, please only use our platform with supported software and environments.
If you are using our platform in non-supported browsers, operating systems, or email clients then you may encounter issues. We will ask that you upgrade to a supported version to see if that resolves your issue.
Supported Browsers
Creator Studio, the web experience, and microapps (opened directly in browser) are supported in the following browsers:
Note: Microapps embedded within 3rd party sites or apps are not supported on mobile devices.
For the supported Firstup digital signage solution, see ScreenCloud for Digital Signage.
| Browser | System | Browser Version |
|---|---|---|
| Chrome | macOS/Windows/Android/iOS | Latest release |
| Firefox | macOS/Windows | Latest release |
| Safari | macOS/iOS | Latest release |
| MS Edge | Windows Only/Android | Latest release |
Supported Mobile Apps & Requirements
The mobile app is supported on the following operating systems:
| Device | Mobile App Version | OS Version | Web View Class Requirement |
|---|---|---|---|
| iOS (iPhones) | Latest release | 15.0+ | WKWebView & SFSafariViewController |
| Android | Latest release | 7.0+ | WebView & CustomTabs |
| Blackberry 10 & up | Latest release | 10.3+ | WebView & CustomTabs |
Note: Our mobile app is currently not supported on the Harmony OS running on new Huawei phones. Users with these devices will need to use the web experience instead.
See our iPad Compatibility article for details about iPads and tablets.
Supported Email Clients
| Email Client | Client Version |
|---|---|
| Gmail | Latest release |
| Apple Mail for macOS | Latest release |
| Outlook for Windows | 2013, 2016, 2019, 2021* |
| Outlook for macOS | 2019, 2021 |
| Outlook.com (Web) | Latest release |
*Outlook 2021 bundled with Office LTSC 2021 from Version 2108 (Build 14332.20721). Microsoft has introduced a regression that limits the length of links in emails to 260 characters, after which a security warning pop-up is displayed, declaring the links potentially unsafe.
Mobile note:
- While we provide support for standard mobile email clients, it's important to note that several commonly used email clients may not fully support web fonts.
- In some cases, you may encounter white or grey lines in the email body when viewing it in Outlook.
- Additionally, there could be other potential issues specific to Outlook.
Supported Network Protocol
TLS 1.1+ must be used by all users leveraging web browsers, integrations, or 3rd party applications. This can impact user access to the web experience and functionality of the Deprovisioning API, the Partner API, RSS Feeds, and Content Amplifier.
MS Teams Tab App Integration Note
Currently, MS Teams Classic, as well as version 24091.212.2846.1453 and earlier, are the only versions of MS Teams that support SSO authentication for the MS Teams Tab App integration. If you experience any issues, please reach out to Support for assistance with a workaround.
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