Note: This is a premium feature or service. This article only applies to your community if your Firstup contract includes this premium functionality. Please contact your Customer Success Manager with any questions about feature availability for your community.

This article reviews creating and managing translatable comments in the member experience. For information on content translation, please refer to Content Translation Setting, and for details on language localization of navigational elements, please refer to Language Localization.

Translate Comments

Our translation tool utilizes Amazon AWS and can support any of the languages their translation service provides. A list of all the supported languages is available here.

Web Experience

Translate Individual Comments

Translate All Comments

Mobile App

Translate Individual Comments

Translate All Comments

FAQ

How does Firstup determine a user's base language?

A user's base language is determined the same way as content translation, in which we determine a user’s language based on their browser's default language (desktop) and/or their device language (mobile).

Will comments created before enabling this feature be translated?

Yes, the translate option will be available for all community comments with this feature enabled.

What happens if there are multiple languages in a single comment?

When dealing with multiple languages, AWS identifies the dominant language of the comment based on a certainty percentage. This percentage indicates AWS's confidence that the suggested language matches the text. The current threshold is set at 60% certainty. If AWS is at least 60% certain about a specific language being dominant, that language will be used. If the certainty is below 60%, a dominant language cannot be detected, and users will not have the option to translate the comment. For this reason, we advise against the use of mixed-language comments if translation will be required. For example, translation is not guaranteed if a comment combines characters (emojis, English, and Mandarin characters).

If a comment is translated, will the campaign content be automatically translated too?

No, content and comment translation actions will remain separate.

Are there any cases where a comment can't or won't be translated?

Yes, there are a few instances in which we won’t be able to provide translations for a comment:

• The comment is already in the user’s browser or device language.
• The comment is posted in a language we don’t support.
• The comment includes multiple languages, and we cannot determine a primary language.
• The comment includes more emojis than text.