Note: This article only applies to communities with access to the web or mobile app experience and, therefore, does not apply to Email-Only communities.

Commenting on a piece of content in the member experience (both web and mobile) allows you to have your voice heard, and connect and engage like never before with content in your app.

Note: There is a limit of 10,000 comments on any post in the member experience, as well as a limit of 5,000 replies to any comment. There is also a 500-character limit per comment.

View Comments

When commenting has been enabled for a campaign, the comment icon will appear in the the card, next to Likes.  

If comments have been posted, a number will also appear next to the comment icon to show you the total number of comments and replies for this piece of content.

Click the comments icon to open the commenting drawer and scroll to read comments and replies from other users. 

Create a New Comment 

Click on the commenting icon to open the commenting drawer, and start typing to create a new comment. Click the Submit button to post the comment.

In your comment:

• Use up to 500 characters
• Add an emoji
• Mention another user by typing the @ symbol and then typing the person's name (a user must be a registered user in order to be @mentioned)
  
  Note: Inserting spaces in a username is not supported and will inhibit the ability to tag users.

To add a comment, you will need to add values for the 'First Name' and 'Last Name' fields in your User Profile. If either or both of those profile values are not populated, you will be prompted to fill them in before you can post - even if your profile is set to private.

Note: If you have added a 'Preferred Name' to your profile, this value will replace the 'First Name' value.

When your User Profile has been made private, your photo, first and last name, and display name will still be visible to other users, such as when you like or comment on posts, or when another user tries to mention (@name) you.

Once posted, you can edit or delete your comment within 60 days. 

If another user has tagged you in a comment, or added a comment on a post you've published, you can find those notifications in Assistant.

Note: All comments are subject to banned terms auto-moderation.

Interact with Other Comments

Tap the comment icon underneath another user's comment to add a reply to their post. This reply will be added as a thread underneath the original comment. 

You can like comments and replies others have posted by tapping the thumbs up icon next to the comment. 

You can flag a comment you consider inappropriate by tapping the three dots next to the comment and selecting Report. You will need to Confirm that you want to report this post or select Cancel to undo. Once the post has been reported, the flagged post will be reviewed and removed from the app if needed. You will not be notified if the comment you flagged is removed. 

Display Name - @firstname.lastname

Refer to other users with their display name, typically formatted as @firstname.lastname. You can edit your own display name under your profile

Expand/Collapse Comments

In the member experience (both web and mobile app version 4.8.0 and above), for comments with multiple replies, threads can be collapsed or expanded. 

• In a collapsed view, the avatars of the first six users that replied to the comment are shown.
• Clicking on “# replies” will expand and display all replies/sub-comments.
• Clicking on “hide # replies” will collapse the thread.

Collapsed View

Expanded View

Filter/Sort Comments

In the member experience (both web and mobile app version 4.8.0 and above), comments can be filtered or sorted by: Top Comments, Newest, Oldest, Most Liked, or Most Replied. Selecting an option from the list will filter or sort the comment thread accordingly.

   

Highlight Comments

In the member experience (both web and mobile app version 4.8.0 and above), Community Admins and Brand Super Admins have the ability to highlight important or popular comments in a post thread by clicking on the three dots to the right of the comment and selecting Highlight. This will pin the comment to the top of the comment thread and place a star to the left of the commenter's username.


To unhighlight a comment, click on the three dots again and select Unhighlight. This will return the comment to its original position in the comment thread.

'Think Before You Post'

Sometimes, you may need a reminder that your comments are being seen in a professional work setting. With this feature enabled for your community, every time you go to comment on a post in the member experience, a "Think before you post" warning message will be displayed above the comment field. This feature is available in the member experience (both web and mobile app version 4.8.0 and above).

Anonymous Comments

Firstup does not provide an option for users to comment anonymously. Whenever you see a comment from 'Anonymous', this means one of two things:

1. The user that originally posted the comment has since been deactivated.

OR

2. The user that originally posted the comment does not have a First name and Last name on their user profile.