Customer Issue

Some users may notice unwanted hyphenation in emails, especially when viewed in Microsoft Outlook. This issue is due to Microsoft Outlook’s built-in formatting settings and is not related to Firstup’s email design. Users experiencing unwanted hyphenation should adjust their Outlook settings as outlined below.

For additional help, customers can consult Microsoft’s official documentation or reach out to their IT administrators. We also recommend reviewing Supported Browsers and System Requirements to ensure you are using a supported version of Outlook.

Example:

Environment

• Office 365
• Microsoft Outlook

Issue Details

Some customers have reported that emails sent from Creator Studio appear with additional or unwanted hyphenation when viewed in Microsoft Outlook. This behavior is caused by Outlook’s Smart Justification and Automatic Hyphenation settings, which are enabled by default in some versions of Outlook.

These settings automatically adjust text formatting to improve readability, but they can also introduce hyphenation that may not be present in the original email design.

For more information on this Outlook feature:

• Typography Improvements in Word and Outlook

Resolution

Since this is a setting controlled within Outlook, users can resolve the issue by disabling Smart Justification and Automatic Hyphenation in their Outlook preferences.

Steps for Individuals to Disable Automatic Hyphenation in Outlook:

1. Open Outlook and click on the File tab.
2. Select Options.
3. Click on Mail from the left-hand menu.
4. Click on Editor Options.
5. Navigate to the Advanced tab.
6. Scroll down to the Advanced Typography section.
7. Uncheck the boxes for Use Smart Justification and Use Hyphenation.
8. Click OK to save your changes.
9. After making changes, restart Outlook to ensure they take effect.

After making these changes, emails should display without unnecessary hyphenation.

Can This Be Disabled for an Entire Organization?

For Microsoft administrators, Outlook settings can be controlled via Group Policy (GPO) or Microsoft Endpoint Manager. However, at this time, there is no specific Group Policy setting to disable Smart Justification and Automatic Hyphenation globally.

If this issue is affecting multiple users within an organization, IT administrators may need to provide guidance on adjusting individual user settings.