Without customization, email campaigns from your program with Firstup will have the from address and reply-to address of email@example.com. Having this default assures that you can start sending emails as soon as we activate a new community for you. However, we know that you will probably want your emails to look like they came from your organization! You may also want multiple addresses to choose from, as some communications may come "from the program" while others are specific, like "from Marketing".
Community Managers and Administrators have the ability to add multiple customized email alias addresses to your program. Any one of these addresses can be set as the new default for all new campaigns. Then, when editing a campaign in the new Studio, users can leave the default in place or choose from the list of active addresses.
Note: Before setting up custom senders, please review technical requirements outlined in the articles Allowlist Firstup Emails and Make Firstup a Trusted Sender. This technical setup must be completed for each domain, but not each individual email address.
In the new Studio, open the Configure page and navigate to the Email alias tab to review all of your contact addresses.
Create a New Email Alias
To create a new email alias address, sign in to the new Studio as an Administrator or Program Manager. Navigate to the Configure page and then the Email Aliases tile.
Select the + Email Alias button in the top right of the.
Fill out all the fields and Save.
Contact address settings:
- Name - Only visible in the new Studio.
- Description - Only visible in the new Studio.
- From name - The name that appears to recipients as the sender of the email.
- From email - The email address that appears to recipients as the sender of the email.
- Reply-to email - The email address to which users can respond with questions or feedback.
- 'On Behalf Of' - When enabled, this will display the From information as "on behalf of". For example, "From: firstname.lastname@example.org on behalf of Van Nguyen".
- Physical address - Defaults to No, which uses the Firstup headquarters address. If you switch to Yes and enter a custom physical address, the address is required to be CAN-SPAM compliant.
- Enable for contributors - Select one or more topics to grant access to Topic Managers to use this email address when configuring campaigns. If you select all of the topics, then all Topic Managers with at least one assigned topic will be able to choose this email alias address.
Warning: The domain implements restrictions...
When configuring a new contact address, you may see a warning such as:
“The domain <domain.com> implements restrictions that might block email delivery.
Run tests and/or check with the IT department in charge to avoid deliverability issues.”
Don't worry, this is easy to address! This warning does not mean that email delivery issues are guaranteed to happen, the warning is meant to prompt review of a possible domain impersonation with your IT department. If you see this error, we recommend testing an email campaign before setting the new address as default and before selecting the address when sending an email campaign to end-users.
If there are any delivery issues, please refer to our instructions for how to resolve impersonation detection issues.
Set an Email Alias as Default
Click on the three dots next to an active contact address and choose Set as Default. The default contact address will be updated in existing campaigns that are set to the default address. You can only designate one contact address as the default at a time.
A Studio user creating or editing an email campaign can choose a non-default contact address if one is available.
Pro-tip: Select all topics for the default sender's contributor topics. This assures that your Topic Managers have at least one sender address to choose from.
Archive an Email Alias
You can Archive or Unarchive contact addresses at any time. This will not change the sender/reply-to of email campaigns that have already been created. Archive or Unarchive of email alias addresses will only change which contact addresses are available for selection when manually editing the sender on a campaign.
Search for Email Aliases
You can search for both active and archived alias addresses using the search field and/or filter at the top of the page.