This article only applies to Community Admins, Brand Super Admins, or applicable custom roles. For more details on Creator Studio access, please refer to the Defining Roles and Permissions article.

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Before You Start

From the Users page, you can view and manage all of the Members and Creator Studio users in your community.

Open the Users page by selecting People from the top left menu and navigating to Users.

 

Search and Filter Users

Type a string of characters into the search bar and hit enter/return to search your users. The search will return results for a match in name, email address, or universal identifier. Results are sorted alphabetically.



 

Click on the dropdowns to filter by Experience Status and/or Role.

View/Edit

Click on the three dots to the right of a user to select View, this will open the user details.

From the user details page you can view the profile data, Created Date, Last Active on Experience, Attributes, Followed Topics, and Questions for that specific user.

Brand Super Admins, Community Admins, or custom roles with access to add users can edit the user's Profile Picture, First and Last name, Preferred Name, Email, Username, and Universal Identifier. Edit the user's name only if absolutely necessary, as this affects the user's data in all communities that they are part of. 

Note: The user's profile picture changes in Creator Studio and their member experience. The new profile picture is also updated in any associated Author User Alias profiles. Profile picture changes are logged in the Activity Feed.  Users with this access can also change their own profile photo in Creator Studio. 

Only Brand Super Admins or equivalent custom roles can view and update a user's Permissions: Role, Topics, Audiences, Templates, Email Aliases, and Author Aliases.

Reset Password 

For details on Reset Password, refer to Manage Creator Studio and Experience Access.

Deactivate & Demote User

To deactivate and demote a user to Member role, refer to Manage Creator Studio and Experience Access.

Export Data or Forget - Individual User

To help ensure compliance with applicable privacy laws, we provide features to export data and forget users. For details on how to export data and forget users, please take a look at the article Export or Forget a User's Data.

Note: Exported file types may include CSV, XLSX, or JSON.
 

Exporting Multiple Users

You can download a CSV file of one or more users from the Users page by using the checkboxes to select specific users and then clicking on Export.

Note: Exported file types may include CSV, XLSX, or JSON.



The export text will indicate the number of users that will be in the file. Clicking Confirm will automatically prepare the download, which can be opened from the download tray, as well as by navigating to Configure > User Exports.

Note: User export jobs are only accessible via the User Exports page for 2 weeks post-export.



The exported file has columns for first name, last name, user email address, and additional data. Some fields may be blank for a user depending on your community's setup.

By default, the export will include all users that meet the currently selected filters. You could also filter to Community Admins to export only Community Admins, or filter to Registered users to only export Registered users.