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Add Captions to a Video Block

Many social media users watch a video with no audio, and some of your users may not be able to hear at all. Expand the reach of your videos on the web and in the mobile apps by adding captions! Version note: captions are only supported on Android for app versions 4.1.0 and up.

Once a video campaign has closed captioning, users can select the CC button to turn on the captions. The CC button appears anywhere the video appears, even if you embed the video.

Web Experience

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Mobile Experience


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Add Captions to a Video Block

  1. Sign in to Studio as an Administrator or Community Manager.
  2. Create a new campaign, select a Video block. Hover over the block and click the pencil Edit icon.

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  3. Upload a video file such as MP4 or MOV. Or, edit an existing video campaign that was created from a video file. Studio cannot be used to add captions to videos pulled in via link, such as Youtube, Vimeo, or Kaltura link.

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  4. After the video is done processing, select Upload Captions.

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  5. Select a valid closed caption file in SRT or VTT format. The file must contain timestamps for every subtitle. The captions can be in any language that can be encoded in UTF-8.
  6. Once the captions have been uploaded, click the Apply button to apply the uploaded video and captions. On the Compose page, click the Edit icon again to preview the video with captions. You can play the video preview to see the captions in action and confirm that they have lined up correctly with the visuals. 

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  7. Click the Apply button to return to the Compose page.

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