Many social media users watch videos with no audio, and some users may not be able to hear at all. Expand the reach of your videos in the member experience by adding captions.
Add Captions to a Video Block
- Sign in to Creator Studio.
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Create or edit a campaign to include a video block.
- To add captions to a video, hover over the video block and click the Edit icon.
- On the Content panel, click Add a video to upload a video file such as MP4 or MOV. Or, edit an existing video campaign that was created from a video file. Creator Studio cannot be used to add captions to videos pulled in via link, such as Youtube, Vimeo, or Kaltura.
- After the video has finished processing and the optional preview image and alt text have been selected, select + Add Captions.
- Click Add Captions File to select a valid closed caption file in SRT or VTT format. The file must contain timestamps for every subtitle. The captions can be in any language that can be encoded in UTF-8.
Note: For caption files in VTT format, do not remove the WEBVTT header at the top of the .txt file prior to uploading. This will make the file unusable.
- Click Continue once the captions have been successfully uploaded.
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You can remove captions from a video by selecting the Trash icon. Or, to replace the captions with new captions, click the Gear icon. Multiple captions can be uploaded for additional languages by clicking Add Captions again. There is no limit to the number of captions that can be uploaded.
- You can now preview the video with each caption file.
Member Experience
Once a video campaign has closed captioning, users can select the CC button to turn on the captions. The CC button appears anywhere the video appears, even if you embed the video.
Web Experience
Mobile Experience
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