Customer Issue

An existing audience is now unavailable and isn't showing in active or archived

Environment

• Creator Studio | People | Audiences
• Creator Studio | Campaigns | Deliver

Issue Details

An audience will enter an erroneous state when its audience logic is self referential. For example, You have Audience A. Audience A is built using Audience B and Audience C. If Audience B is built using Audience A, it becomes self referential and it cannot be resolved:

This Audience has now become erroneous and will not be displayed in the Audience list. A campaign that is scheduled will not be delivered to this audience as it has become erroneous and cannot be resolved. 

Resolution

Please reach out to support if you are aware of a missing audience, we can provide you with audiences in this state. You can then review the audience logic to find the self-reference and remove it. 

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-3342)