Customer Issue

A campaign was delivered to users who weren’t shown in the temporary audience and don’t meet the audience criteria. The temporary audience and Review tab show the expected number of users, but once published the campaign is sent to a different number of users.

Environment

• Creator Studio | Campaigns | Deliver

Issue Details

We are seeing issues where temporary audience queries are misinterpreted by the delivery engine, resulting in campaigns being sent to unexpected users when a temporary audience is used. This is known to happen when the audience query uses a "contains" clause, or quotes, but may not be limited to these scenarios.

Resolution

The safest course of action to avoid unexpected reach by a campaign is to avoid use of temporary audiences. Either use a pre-saved audience, or select “Save for Later” when creating the temporary audience.

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-8914)